Useful Information

Useful Information

Care Quality Commission

Complaints Procedure

Cooper Health is committed to delivering a high quality service and we endeavour to provide our clients and their families with excellent personal and professional care. However if at any time you are dissatisfied with the service that you have received we want you to be able to let us know.

Cooper Health has a Patient Complaints Procedure. For further information, please contact the clinic on +44(0) 207 935 9303.

Confidentiality

All patient information is handled and stored according to the Data Protection Act. As a patient, you are entitled to the notes we store in line with the Data Protection Act.

Chaperones

It is the policy of our clinic to respect the privacy and dignity of all our clients. If you would like a chaperone to be present during any tests performed by our doctor or nurse, or if you would prefer to be examined by a doctor or nurse of the same sex as yourself, please let us know and we will do our best to comply with your wishes.

Data Protection

Cooper Health aims to comply with the terms of the Data Protection Act 1998 and medical confidentiality guidelines.

If you have any concerns about data protection at Cooper Health or would like further information, please email info@cooperhealth.co.uk

Patient Information

At Cooper Health we provide a personal, unhurried and confidential service. We will always try to give you an appointment at the time of your choice and if for any reason you cannot attend our clinic we provide a mobile service for the majority of our tests.

All our staff work to the same high standards of care and we all follow the same philosophy.

You can arrange an appointment without a medical referral or you can be referred by your employer, GP or consultant.

All of our investigations are competitively priced.